Hello, Marketplace Assisters!
Welcome to the Assister resources page for Virginia's Insurance Marketplace.
Here, you will find materials and resources to help you reach Virginians and assist them with up-to-date information about quality, affordable health insurance, and financial savings.
About the State-based Marketplace (SBM) Transition
Virginia has transitioned to a state-based marketplace — Virginia’s Insurance Marketplace — starting November 1, 2023, for Plan Year 2024.
The Exchange hosts Town Hall meetings and provides updates and Frequently Asked Questions to support Assisters and other stakeholders with transition and ongoing Exchange activities. Use the links below to access Assister information made available by the Exchange.
Assister Town Halls & FAQs
Assister Town Halls provide updates on current conditions affecting HBE Assisters. Presentation materials from past Town Halls are available below.
The Assister FAQs provides a cumulative record of commonly asked questions and answers. The file is updated frequently and includes historical content. Our knowledge base has additional resources including job aids for navigating the Virginia Insurance Marketplace Enrollment Platform.
Certified Application Counselors/Certified Application Counselor Designated Organizations (CACs/CDOs)
Information on CDO and CAC regulations are found in 14 VAC 7-10 "Rules Governing the Certified Application Counselor Program".
Questions? Call 804-371-1532 or email Assisterprograms@scc.virginia.gov.
Certified Application Counselor Designated Organizations (CDOs)
Certified Application Counselors (CACs)
Access the Marketplace Learning Management System
Marketplace-certified assisters help Virginians access quality health coverage. Assister training and certification for Plan Year 2024 is now available. Click the link below to access assister training.
Marketplace LMS FAQs provide updates to assist with the Learning Management System.
Questions regarding the VIM Learning Management System or account requests should be sent to LMS@marketplace.virginia.gov.
The Virginia’s Insurance Marketplace partner toolkits include flyers, sample newsletter text, and social media graphics you can use in your outreach efforts.
Download the Marketplace Overview Partner Toolkit:
- Intro to Virginia's Insurance Marketplace One-Pager
- Virginia's Insurance Marketplace FAQs One Pager
- Partner Talking Points
- Sample Newsletter Script
Download the Open Enrollment Toolkit:
- Open Enrollment One-Pager
- Young Adults One-Pager
- Small Business Health Options One-Pager
- Pregnancy One-Pager