CACS/CDOS

Hello, Marketplace Assisters!

Welcome to the Assister resources page for Virginia's Insurance Marketplace.

Here, you will find materials and resources to help you reach Virginians and assist them with up-to-date information about quality, affordable health insurance, and financial savings.

If you are a certified Assister, log in to your Marketplace portal to manage your account.

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Assister Informational Updates

Assister Informational Updates provide updates on current conditions affecting HBE Assisters. 

Presentation materials from past Informational Updates are available on our Stakeholder Resources page.

Stakeholder Resources

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Assister FAQs

Assister FAQs provides a cumulative record of questions and answers. The file is updated frequently and includes historical content.

Our knowledge base has additional resources including job aids for navigating the Virginia Insurance Marketplace Enrollment Platform.

Download FAQs

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Partner Resources

Our partner resource materials are designed to raise Marketplace awareness, provide information about enrollment periods, and more. 

The Virginia’s Insurance Marketplace partner toolkits include downloadable flyers, sample newsletter text, and social media graphics you can use in your outreach efforts. 

Find Materials

Certified Application Counselors/Certified Application Counselor Designated Organizations (CACs/CDOs)

Information on CDO and CAC regulations are found in 14 VAC 7-10 "Rules Governing the Certified Application Counselor Program".

Questions? Call 804-371-1532 or email Assisterprograms@scc.virginia.gov.

Certified Application Counselor Designated Organizations (CDOs)

Certified Application Counselors (CACs)

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Access the Marketplace Learning Management System

Marketplace-certified assisters help Virginians access quality health coverage. Assister training and certification for Plan Year 2025 is now available. Click the link below to access assister training.

Learning Management System

Marketplace LMS FAQs provide updates to assist with the Learning Management System.

Questions regarding the Marketplace Learning Management System or account requests should be sent to LMS@marketplace.virginia.gov.