Welcome to the Marketplace Help Center!
Whether you need assistance enrolling in a health plan, need to update your personal information, or have any questions, we’re here to help in person, over the phone, or online.
Find Local Help
Speak in person or virtually with a Marketplace-certified assister near you to learn about available insurance plans and which ones you qualify for. Assisters provide free, unbiased enrollment assistance.
Find Help
Call Customer Service
Contact the Marketplace’s customer service representatives if you need assistance enrolling in a health plan, need to update your personal information, or have any questions.
Contact Us
Search for a Local Agent
Whether you’re shopping as an individual, family, or small business with employees, a Virginia Licensed Insurance Agent can provide you with free personalized plan recommendations and enrollment support.
Find an Agent
Call Customer Service
Contact the Marketplace’s customer service representatives if you need assistance enrolling in a health plan, need to update your personal information, or have any questions.
- Consumer assistance center: 888-687-1501.
- Consumer assistance center TTY (teletype): 711 (for those who are deaf, hard of hearing, or speech disabled)
Consumer Assistance Center Hours:
Monday - Friday: 8a.m. - 7p.m. Eastern time
Saturday: 9a.m. - 12p.m. Eastern time
Sunday: CLOSED
Extended Dates and Times:
Thursday, December 14, 2023: 8a.m. - 10p.m. Eastern time
Friday, December 15, 2023: 8a.m. - 10p.m. Eastern time
Tuesday, January 9, 2024 - Monday, January 15, 2024: 8a.m. to 10p.m Eastern time except Sunday, January 14, (closed in observance of the holiday).
Still Have Questions?
Get answers to frequently asked questions about the Marketplace and its offerings.
- Contact a navigator at Enroll Virginia and get free help online or in person from trained experts to sign up for health insurance. Navigators can help review eligibility and options for different programs and types of coverage.
- Connect with local navigators from Boat People SOS to get enrolled in an affordable health plan.
Free translation services are available. Call the Consumer Assistance Center at 1-888-687-1501 for assistance.
Agents and Assisters
We appreciate the agents and assisters who partner with the Marketplace. If you need help with your Marketplace account or have any questions, call the number below.
Agent and assister helpline: 888-687-1502.