Hello, Marketplace Carriers!

Thank you for visiting the Carrier resources page for Virginia’s Insurance Marketplace. Here, you will find materials and resources to help you serve Virginia consumers.

Exchange carriers offer a variety of Qualified Health Plans (QHPs) and Qualified Dental Plans (QDPs) on Virginia’s Insurance Marketplace for eligible consumers.

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Access the Carrier Portal

If you are a certified carrier, log in to the Marketplace portal to manage your account.

Log in

About the State-based Marketplace (SBM) Transition

Virginia has transitioned to a state-based marketplace — Virginia’s Insurance Marketplace — starting November 1, 2023, for Plan Year 2024.

The Exchange hosts Town Hall meetings and provides updates and Frequently Asked Questions to support Carriers and other stakeholders with transition and ongoing Exchange activities. Use the links below to access Carrier information made available by the Exchange.

Carrier Town Halls & FAQs

Carrier Town Halls provide updates on current conditions affecting HBE carriers. Presentation materials from past Town Halls are available below.

Carrier FAQs provides a cumulative record of questions and answers. The file is updated frequently and includes historical content.

Click here for ACA Rate & Form Filing Information: Virginia SCC - ACA Rate & Form Filing Information

HBE User Fee

Insurance carriers participating in the Virginia Health Benefit Exchange (HBE) are required to pay a monthly HBE User Fee to the Virginia Health Benefit Exchange. User Fees due for Plan Year 2024 and beyond will be made through your carrier platform account on Virginia’s Insurance Marketplace. 

See HBE-2023-00001 User Fee Assessment Order - issued June 20, 2023, for fees due 2024 and beyond.

Your organization has designated persons as Issuer Finance Staff.  Persons with the Issuer Finance Staff role will have access to a Finance Portal where they will view monthly invoices and make payments and review the status of unpaid and paid invoices.  Each month, carriers will receive a Statement Packet in the portal with invoices for that month.  The Issuer Finance Primary POC will receive an email notifying them that an invoice is available for review and payment.  

Carriers have the option to submit payment by check if needed, however it is Virginia’s Insurance Marketplace’s preference that carriers make payments through the payment portal.

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Partner Resources

Thank you for your continued partnership with Virginia's Insurance Marketplace. 

With your support and outreach, Virginians across the Commonwealth will gain access to high-quality, affordable comprehensive health coverage. Our partner resource materials are designed to raise Marketplace awareness, provide information about enrollment periods, and more. The Virginia’s Insurance Marketplace partner toolkits include flyers, sample newsletter text, and social media graphics you can use in your outreach efforts.