Existing Customers

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Welcome Back to Virginia’s Insurance Marketplace

Sign into your account anytime to make a payment, report a Qualifying Life Event, or shop other plans for you and your family. 


Need To Make Changes to Your Health Plan?

You can change your coverage during the Open Enrollment Period (November 1 through January 15) or during a Special Enrollment Period (anytime outside of open enrollment) if you experience a Qualifying Life Event. 

To make changes to your coverage, log in to your account where you can update your application, change your health plan, and make your first monthly payment. You must make your first monthly payment (called the “premium”) for your new coverage to begin. Making payments is easy — plus, the Marketplace has options for applying for financial assistance

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Need To Update Your Contact Information?

In the event you experience any household changes, make sure to update your insurance application within 30 days of the change. Updating your information is easy. Just log in and go to your account page. Enter your up-to-date contact information and select “save.” 

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Find a Virginia Certified Assister

Assisters in your community can help with every step of the application and enrollment process. They provide free, unbiased enrollment assistance, with options to meet virtually or in person.

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Call Customer Service

Contact the Marketplace’s customer service representatives if you need assistance enrolling in a health plan, need to update your personal information, or have any questions.

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Find a Virginia Certified Agent

Whether you’re shopping as an individual, family, or small business with employees, a Virginia Licensed Insurance Agent can provide you with free personalized plan recommendations and enrollment support.

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