Overview
This procedure has been established as part of the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA). A complaint alleging a violation of Title II of the ADA by the SCC should be filed using the Grievance Form Procedure provided below. Alternative means of filing a complaint will be made available upon request for persons with disabilities requiring use of alternate means. Employment-related complaints related to disability discrimination are governed by the SCC’s Employee Handbook and HR Manual.
Grievants are not required to use this procedure before filing a grievance with a federal or state agency or filing a lawsuit.
Grievance Form Procedure
A complaint shall be submitted by the grievant, or the grievant’s designee, as soon as possible, but no later than sixty (60) calendar days after the alleged violation to the ADA Coordinator via the SCC ADA Grievance Form. Once the grievance is submitted to the ADA Coordinator, additional claims may not be added to it. Within 15 business days after receipt of the complaint, the ADA Coordinator or the ADA Coordinator’s designee may contact the grievant, if necessary, for any clarification or additional information related to the complaint. Within 15 business days of receipt of all requested supplemental or clarifying information, the ADA Coordinator or designee will respond in writing, and, where appropriate, in a format accessible to the grievant.
If the written response by the ADA Coordinator or designee does not resolve the issue to the satisfaction of the grievant, the grievant or his/her designee may, within 30 calendar days of the date of the ADA coordinator or designee’s written response, appeal the decision to the Chief Administrative Officer of the SCC (CAO). Any appeal should be in writing. Alternative means of filing an appeal may be made available for persons with disabilities requiring use of such alternate means upon request.
Within 21 calendar days after receipt of the appeal, the CAO or his designee may meet with the grievant, either in person or by telephone, to discuss the complaint and possible resolutions, if the CAO or his designee determines such a meeting would be helpful to the determination. Within 21 calendar days after the meeting, or within 30 calendar days of receipt of the appeal if there is no meeting, the CAO or his designee will respond in writing, and, where appropriate, in a format accessible to the grievant, with a final resolution of the complaint.
Record Retention
All complaints, supplemental or clarifying information, other correspondence or records received, and final determinations will be retained by the SCC for three (3) years from the date of the final determination by the ADA Coordinator.
SCC ADA Compliance Officer: Greg Weatherford
Contact: ADA@scc.virginia.gov
Phone: 804-371-9141